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We appreciate that many passengers will have already booked flights and other airport-related facilities for travel in the future and may have questions regarding their journey through the airport or their booking. Below are answers to the most common questions:

Will my flight still be operating if there are changes to the Government travel restrictions and the rules you must follow for travel to England?

Passengers will be contacted directly by their airline if there are any changes to their flights.

I have booked parking, Aspire Lounge access and/or Fast Track Security but my airline has cancelled my flight, can I have a refund?

If your flight is cancelled a refund will be issued as per the terms and conditions at the time of booking. Email [email protected] to request a refund. Amendments can be made up to two hours before departure.

I have booked parking, Aspire Lounge access and/or Fast Track Security, my airline hasn’t cancelled my flight but I have decided not to travel, can I amend my booking or have a refund?

No, a refund will not be issued in this instance.

My vehicle is parked at the airport, but my flight home is cancelled. Will I be charged additional fees when I return?

If you are parked with us and are unable to collect your vehicle on your booked return date, please make a follow-on booking at to cover you until you planned return date.

On your return to the airport, please drive to the exit barrier, drive to the exit and select the intercom option, then quote both your original and follow-on booking references to exit.

I have a blue badge replacement voucher in my vehicle but it has expired due to my flight being cancelled, will I be issued with a Parking Charge Notice (PCN)?

No, you will not be issued with a PCN due to your voucher expiring.

My vehicle is parked at the airport but my flight has been cancelled, can a member of my family collect it on my behalf?

Yes, if you wish for a friend/family member to collect your vehicle they must bring a copy of your original booking confirmation and a form of ID in your name, and take them to the car park office (ground floor of the multi-storey car park) for a staff member to verify.

How do I know if my flight is going ahead?

We recommend contacting your airline directly if you have any queries about your flights and/or booking.

Should I wear a facecover when I travel?

We encourage passengers to wear face coverings in the terminal. However, airlines have their own requirements and all passengers are advised to check with their airline as to what COVID-secure measures and restrictions are in place onboard their aircraft.

Are the food, drink and shopping areas open at the airport?

We now have a range of retail, food and beverage units open, however, their hours of operation can vary and are subject to change at short notice. Please see what's open on the shopping and eating section of our website.

A range of refreshments are also available at vending machines both at check-in and on the lower level of the Departure lounge.

The Aspire Premium Lounge is now also open and available to book via our in travel extras page.

I need travel money. Can I get it at the airport?

Travelex are opening a bureau after security on limited hours for pre-order pick ups or for walk-up transactions. They are also offering a home delivery service via their website. In the terminal, we also have Travelex ATMs which are available 24/7 and stock pound sterling and Euros. You can order your money here.