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PLEASE NOTE - Click here for the latest Government advice regarding restrictions for air travellers.

 

Frequently Asked Questions

We appreciate that many passengers will have already booked flights and other airport-related facilities for travel in the future and may have questions regarding their journey through the airport or their booking. Below are answers to the most common questions

Will my flight still be operating if there are changes to the Government's 'traffic light' lists of countries and the rules you must follow for travel to England?

Passengers will be contacted directly by their airline if there are any changes to their flights.

I have booked parking, Aspire Lounge access and/or Fast Track Security but my airline has cancelled my flight, can I have a refund?

If your flight is cancelled a credit note will be issued for pre-booked parking that was booked directly with Liverpool John Lennon Airport. This credit can be used on any future official LJLA car parking bookings across all car parks until 30 April 2023, inclusive. Any Aspire Lounge and Fast Track Security bookings are refundable and can be amended or cancelled free of charge.

Email [email protected] to request a credit note. Amendments can be made up to two hours before departure.

I have booked parking, Aspire Lounge access and/or Fast Track Security, my airline hasn’t cancelled my flight but I have decided not to travel, can I amend my booking or have a refund?

Yes, you can amend or cancel your booking as above.

My vehicle is parked at the airport, but my flight home is cancelled. Will I be charged additional fees when I return?

If you are parked with us and are unable to collect your vehicle on your booked return date, please make a follow-on booking at liverpoolairport.com/parking to cover you until you planned return date.

On your return to the airport, please drive to the exit barrier, drive to the exit and select the intercom option, then quote your original and follow on booking references to exit.

I have a blue badge replacement voucher in my vehicle but it has expired due to my flight being cancelled, will I be issued with a Parking Charge Notice (PCN)?

No, you will not be issued with a PCN due to your voucher expiring.

My vehicle is parked at the airport but my flight has been cancelled, can a member of my family collect it on my behalf?

Yes, if you wish for a friend/family member to collect your vehicle they must bring a copy of your original booking confirmation and a form of ID in your name, and take them to the car park office (ground floor of the multi-storey car park) for a staff member to verify.

How do I know if my flight is going ahead?

We recommend contacting your airline directly if you have any queries about your flights and/or booking.

Should I wear a facecover when I travel?

Following the easing of covid related restrictions, passengers are encouraged to wear face coverings in the terminal building though this is no longer mandated in line with Government guidance, however we ask that passengers support us in wearing face coverings through our close contact areas such as security.

We are mandated by the Department for Transport to maintain mask wearing and social distancing on arrival points so please continue to wear masks and respect social distancing on arrival to Liverpool.

Airlines have their own requirements and all passengers are advised to check with their airline as to what covid secure measures and restrictions are in place on board their aircraft.

Are the food, drink and shopping areas open at the airport?

We now have a good range of Retail, Food and Beverage open, however their hours of operation can vary and are subject to change at short notice. These include; World Duty Free, WHSmith, Boots, JDSports, With love from Liverpool.  Bars, cafes and restaurants include; Starbucks after security, Kissing Gate Bar and Eatery, Burger King (from 11.00 only), Cabin bar and Subway. Where possible we are trying to ensure availability for all departing passengers. In arrivals we now have WHSmith with Marks and Spencer “Food to go” offer within it.

A range of refreshments are also available at vending machines both at check-in and on the lower level of the Departure lounge.

I need travel money. Can I get it at the airport?

Travelex are opening a bureau after security on limited hours for pre order pick ups or for walk up transactions. They are also offering a home delivery service via their website. On site we also have Travelex ATMs which are available 24/7 and stock GB pounds and Euros. You can order your money here.