LIVERPOOL JOHN LENNON AIRPORT
TERMS AND CONDITIONS OF USE OF CAR PARKS
Entry to or use of the car parks at Liverpool John Lennon Airport (“the Airport”) is subject to these terms and conditions of use (as varied, updated or amended from time to time) of Liverpool Airport Limited (“the Company”) and any airport byelaws in use from time to time. These conditions contain limited exemption clauses affecting all persons who enter or use the car parks.
Entry to and use of this car park is entirely at your own risk. Customers are requested to read carefully the terms and conditions of entry to and the use of the car parks and to follow the procedures recommended in those terms and conditions which are for their benefit. Should you wish to make a complaint, you are requested to follow the complaints procedure set out in Condition No 6 which will ensure that your complaint is brought promptly to the attention of Company staff.
1. ONLINE BOOKINGS
1.1 www.liverpoolairport.com is owned by Liverpool Airport Limited registered in England under number 2116704 at Liverpool John Lennon Airport, Liverpool L24 1YD, who are also the supplier.
1.2 Bookings can be made by persons aged 18 years or over.
1.3 You are entering into a contract with Liverpool Airport Limited for car parking at Liverpool John Lennon Airport, UK for the period confirmed in the online booking process comprising a series of calendar days or part thereof for the dates set out in your booking confirmation. The date of the contract is the date and time of confirmation of the booking as stated on the booking confirmation page and contained in the Booking Confirmation Email sent to the address entered and confirmed by you during the online booking process on the Liverpool Airport website.
1.4 A minimum charge applies to all bookings.
1.5 Bookings must be made no later than 6 hours before arrival. All car park bookings are subject to availability and Liverpool Airport Limited reserves the right to withdraw availability, at its entire discretion for a given car park on a given date.
1.6 The price you pay is the price accepted and confirmed by you during the online booking process. All prices are in pounds sterling and include Value Added Tax and all applicable taxes. The price you pay is fixed for the stay duration between the car park arrival and car park departure dates and times that you have booked. If your departure date and time exceeds that which is on your booking you will need to pay for any additional parking on your return, normal gate rate charges will apply for additional parking. The booking is valid for a single park entry and exit during the dates you have booked.
1.7 You must not resell or transfer any booking (in whole or in part).
1.8 Your booking is only valid for your designated car park. Any additional charges incurred as a result of non-compliance with entry/exit instructions or use of a different car park will not be refunded.
2. ONLINE PAYMENT
2.1 Payment must be made in advance and online. Payment may be made using one of the following payment cards; Visa, MasterCard, Delta, Solo; Switch, American Express, Electron. We reserve the right not to fulfil your booking if your card is declined for any reason or if the payment card has been used fraudulently or without the cardholder's permission or if you are under the age of 18. It will be necessary for your personal data to be disclosed to the relevant card issuer for the purpose of processing and confirming your payment. Your data will not be disclosed to third parties other than the financial institution for the chosen payment method.
2.2 When you have completed your booking having entered the start and end dates for which car parking is required, we will send you a written confirmation of your booking by email to the address entered by you. You are responsible for supplying a valid email address. Liverpool Airport Limited cannot be held responsible for non-delivery due to transmission failure.
2.3 If you fail to collect your vehicle on the booked return date and time you will be responsible for all additional fees and charges which will be levied at the prevailing tariff for the relevant car park.
3. CANCELLATION AND AMENDMENTS FOR PREBOOKABLE PRODUCTS
3.1 Subject to Paragraph 3.3 below, you can cancel the contract no later than 24 hours prior to the car park arrival time by visiting bookings.liverpoolairport.com and following the online instructions. You will receive written confirmation of the cancellation to the e-mail address stipulated. No cancellations or refunds are permitted after this time. Cancellations will incur an administration fee of £5.00.
3.2 Subject to Paragraph 3.3 below, you can amend bookings no later than 23:59 on the day prior to the car park arrival date. No amendments are permitted after this time.
3.3 Certain promotional products cannot be amended, cancelled or refunded. If a booking cannot be amended or cancelled this will be specified on the booking page of our website.
4. THE COMPANY’S LIABILITY
4.1 Customers are asked to remember that the Airport car parks are open to everyone. The Company and its employees, servants or agents reserve the right to refuse admittance to the Airport car parks. The Company cannot guarantee the security of your vehicle or its contents.
Without prejudice to the generality of the foregoing, you use this car park on condition that the Company, its employees, servants or agents, will not be liable for any loss of or damage to any vehicle or its contents or any property whatsoever other than that which is attributable to negligence or the wilful misconduct of the Company or its employees, servants or agents.
5.1 Entry to and egress from the car parks should be obtained only through the designated entrances and exits and along designated routes.
5.2 Customers should park vehicles only within designated bays, within authorized areas and so as not to cause obstruction, failure to park within a designated bay may result in a Parking Charge Notice.
5.3 Bays reserved for disabled drivers should be used by disabled drivers only and vehicles parked in such bays must display appropriate disabled badges/windscreen stickers.
5.4 Where there is a height restrictor or signage at or prior to the entrance to Airport car parks, including pick up and drop off facilities, the relevant car park / facilities are for use by vehicles meeting the stated height or other requirements only.
6. COMPLAINTS PROCEDURE
6.1 Should your vehicle suffer damage whilst in the car parks or should you lose the vehicle or any of your possessions from the vehicle whilst it is in the car parks, you are requested:
• to immediately to inform a member of the Company’s staff at the Car Park Office of the occurrence and also;
• in case of theft, immediately to inform the Police and
• to notify your insurers promptly.
6.2 If you consider that you have a claim against the Company you must, within 72 hours of discovery of the loss or damage, give written notice providing full details of the occurrence to the Customer Services, Liverpool John Lennon Airport, Liverpool, L24 1YD.
6.3 Before submitting a claim to the Company, customers are requested to check Condition No 4 and to satisfy themselves that the subject matter of their claim falls within the Company’s areas of responsibility.
7. SECURING YOUR VEHICLE
7.1 Unless requested by the Company or one of its employees for reasons not to do so, please ensure that before you leave the car park:
• your vehicle is fully and securely locked
• that all windows and the sunroof of your vehicle are securely closed
• if your vehicle is fitted with a steering lock or similar device that it is engaged.
8.1 Wherever possible please take your possessions with you when you leave your vehicle
8.2 If you have to leave possessions in your vehicle, do not leave them where they are visible and ensure that they are as secure as possible.
9. COURTESY TO OTHER CUSTOMERS
9.1 Should you damage another customer’s vehicle you are requested to report the matter immediately to a member of the Company’s staff at the Car Park Office and give them the registration number of both vehicles; please remember that your car may one day be damaged so please act in a manner that you would appreciate from someone else if they damaged your vehicle.
10. SAFETY IN THE CAR PARK
10.1 You must drive and park carefully and with due care and attention at all times. You should always be aware of other vehicles in motion.
10.2 Please drive carefully in the car parks and obey the directional signs. Vehicles should not be driven at a speed in excess of 10 miles per hour.
10.3 After you have parked your vehicle please proceed to the nearest exit ways which are signposted. Do not wander about in the car park and keep a careful eye on your children and do not permit them to play in the car parks. Please do not leave your children unaccompanied in the car park.
10.4 Any caravans or large vehicles should report to the Car Park Office and ask for a member of Company staff. Such vehicles should not attempt to enter or exit from the car parks without a staff member being present and without the authority of such staff member.
10.5 You must ensure that animals are kept secured when outside your vehicle, for example on a lead.
10.6 You are responsible for any damage or injury you cause whilst driving or parking your vehicle. We will use all information available to us, including but not limited to ANPR data, CCTV and booking records, to investigate incidents. If requested, we will supply our records and information to the police or insurance companies.
11.1 The ticket issued is available only from the vehicle in respect of which it is issued. A ticket, including a season ticket, does not entitle the customer, unless otherwise specified, to any space in the car park or to priority over other customers. A season ticket is the property of the Company to which it must be surrendered upon expiration or misuse.
11.2 The Company reserves the right to refuse to release any vehicle except on production of the parking ticket until it has made such enquiries as it considers reasonable. Failure to produce your ticket will therefore delay your departure.
11.3 Customers who cannot produce their parking tickets on departure will be charged according to the current Airport tariffs details of which can be obtained from the Car Park Office.
11.4 In the interests of security tickets should not be left inside vehicles.
12.1 Persons who enter in to a contract with the Company for the parking of a vehicle at an Airport car park, whether by purchasing a ticket or otherwise, do so on behalf of themselves and all other persons having any proprietary possessory or other financial or material interest in the vehicle and its contents.
13. MOVING AND RELOCATING OF VEHICLES
13.1 The Company reserves the right, where it is lawful for the Company to do so, to move any vehicle within the car park by driving or otherwise to such extent as the Company, its employees, servants or agents, may in the exercise of its reasonable discretion think necessary to avoid obstruction or for the more efficient arrangement of its parking facilities at the car parks and it will not be liable for any damage caused to any such vehicle or property other than that which is attributable to negligence or wilful misconduct on its part.
13.2 The Company additionally reserves the right, where it is lawful for the Company to do so, where the car parks have to be closed either permanently or temporarily in whole or in part or have to be evacuated in cases of emergency, to remove any vehicle at any time to any other reasonably convenient car park within the control of the Company and it will not be liable for any damage caused to any such vehicle or property other than that which is attributable to negligence or wilful misconduct on its part.
13.3 The Company reserves the right for it or its employees, agents or the relevant Police Authority to move or remove any vehicle to safeguard any person or property against injury or damage or in the event of an actual or perceived threat to security and to remove vehicles which are, or appear to be, stolen or abandoned.
14.1 A vehicle in the car parks may be subject to a lien for all charges due or accruing from the customer to the Company, and a general lien for all and any monies from the customer to the Company such lien to be in existence whenever the vehicle is in the car parks notwithstanding that it may from time to time have been removed for the car parks. If the said lien is not satisfied by the payment, within 30 days of notice given by the Company of its intentions to sell the vehicles in default of payment, the Company may sell the vehicle by auction or otherwise and the proceeds of sale may be applied in and towards satisfaction of all same owing to the Company by the customer together with the expense of the sale and in connection with such sale the Company shall be entitled to charge reasonable garage charges in respect of the period during which the vehicle is in the possession of the Company. Any balance of purchase price remaining after satisfaction of such sums shall be held by the Company on behalf of the registered owner of the vehicle. Notice of intention aforesaid shall be deemed to have been properly and sufficiently given by the sending of written notice by prepaid post, addressed to the registered owner at his last known address, whether or not the same is actually received.
15.1 The user of the Airport car parks agrees to indemnify the Company in respect of any claim by a third party arising out of the use of the car parks by the user his employees, servants agents or passengers or arising out of any act or omission whatsoever other than claims which are attributable to wilful misconduct or negligence on the part of the Company.
15.2 The user of the Airport car parks agrees to indemnify the Company in respect of any damage to the Airport’s property or equipment or loss suffered by the Airport due to such damage occurring arising out of the use of the car park by the user its employees, servants or agents or passengers or arising out of any act or omission whatsoever other than claims which are attributable to the wilful misconduct or negligence on the part of the Company.
It is possible to save up to 70% when booking your car parking online and direct at liverpoolairport.com. The level of discount available will depend upon a number of criteria including but not limited to; booking date, travel date, product booked and duration of stay.
Best Price Guarantee Terms and Conditions
In order to qualify for a refund of the difference, the claim must satisfy all Terms and Conditions of the Best Price Guarantee and be submitted in compliance with the claim processing procedure below.
Prices can change frequently; you must contact us promptly by email to firstname.lastname@example.org, but in any event within 24 hours of purchasing your parking room through liverpoolairport.com. Your email should include the following information:
Booking Confirmation Email (please ensure this includes your booking reference, and parking dates and times)
The website where the lower rate is available
The date and time where the lower rate is available
Liverpool Airport Limited and not the passenger/customer submitting the claim must be able to verify the lower on-line published price at the time of the claim and confirm that the lower price does not exist on liverpoolairport.com.
Incomplete or inaccurate emails will not be taken into account.
The guarantee is not applicable for same day bookings.
The guarantee only applies in respect of a lower rate that is available for online booking. The lower online rate must be bookable when we validate your claim, within the 24 hour period, screen shots or any other supplementary evidence submitted by the customer will not be accepted as proof.
The Best Price Guarantee is valid only for lower rates found online for the same product, as booked through liverpoolairport.com on the exact same dates with the exact same booking conditions.
Liverpool Airport Limited will only allow the Best Price Guarantee to be used on bookings that are completed and not cancelled or the subject of a no-show. Cancellation of the booking cancels your right to claim under this guarantee.
Our Best Price Guarantee does not apply to products purchased through or in combination with membership rates, loyalty programs, loyalty points or other reward type programs, corporate rates, cash back or voucher sites, or special promotions where the booking is made.
The Best Price Guarantee only applies to the cost / price of the actual parking. Booking Fees, Credit Card Charges, Administration Charges cannot be included in any comparison.
Comparison prices must be listed and quoted in pounds sterling.
The Best Price Guarantee does not apply and cannot be compared to products that are already discounted or products that are currently being promoted as a ‘special offer’.
If the claim is unsuccessful as it is not in accordance with our Best Price Guarantee terms and conditions, our standard car parking terms and conditions of booking, including any cancellation policy are still applicable.
Liverpool Airport Limited reserves the right to terminate Best Price Guarantee offer at anytime without notice.
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