Frequently Asked Questions
If you have any questions about your journey through Liverpool John Lennon Airport, click here to see if we can help.
We are always looking to improve the customer experience at Liverpool John Lennon Airport and so welcome any feedback that you may have.
Our Customer Service Charter
Our Customer Service Charter is in place is to ensure that all customer issues and /or complaints are dealt with as promptly, efficiently and effectively as possible.
Safety and security
A look at how we keep our passengers safe and secure at Liverpool John Lennon Airport.
For more information about reporting or finding Lost Property, click here.
Travelling With a Family
At Liverpool John Lennon we understand that travelling with a family can be stressful and so we want to ensure that we can make your journey through the airport as smooth as possible so your holiday starts the moment you enter the car park!
Flying drones around LJLA
Drones have been rapidly increasing in popularity over recent months. Make sure you stay safe and fly responsibly. Click here for more information on flying drones near LJLA.
Flying home for Christmas
Help keep security queues to a minimum this festive season by carefully packing your hand and hold luggage before you fly.